Reference

Legal policies built around your account

We run hoki177 with clear rules about how your data, payments and account work.

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hoki177 Legal policies built around your account
LEGAL QUESTIONS ANSWERED

Reach our legal support team

Team online

Email support

Send legal inquiries to [email protected]. Our team responds within 24 hours on weekdays. Include your account number and a description of your question so we can address it quickly.

In-app help centre

Open the question mark icon in the lobby to browse policy summaries and submit a ticket directly. Responses go to your registered email. Available 24/7 for all account holders.

Account settings

Visit your account page under Settings > Legal & Privacy to view your data, linked payment methods, login history and download records of your deposits and withdrawals.

HOW WE PROTECT YOU

Security, data and your rights

Data handling

We collect your name, email, phone, proof of identity and payment details only when you register or withdraw.

Account security

Every account is protected by a unique password and optional two-factor authentication via email.

Cookie policy

We use cookies to keep you logged in, remember your lobby preferences and prevent fraud.

Data retention

Account records, transaction history and identity documents are kept for 7 years after your final withdrawal or account closure, as…

Request your data

You can request a full export of your personal data, deposit history, game logs and payment records by emailing support@hoki177.

Contact our DPO

Our Data Protection Officer oversees all privacy matters. Reach them at dpo@hoki177.

Frequently asked legal questions

We collect your full name, email address, phone number, date of birth and a photo ID or national ID number during registration. When you make your first deposit via DANA, OVO, GoPay or QRIS, we confirm your linked bank or e-wallet account holder name matches. This information is encrypted and stored securely on our servers.

You can request account closure through Settings > Account > Close Account or by emailing [email protected]. We close the account immediately, but transaction records and identity documents are retained for 7 years to comply with financial regulations. You cannot delete this data while the retention period is active.

Withdrawals to DANA, OVO, GoPay and QRIS typically clear within 5 to 30 minutes after you submit the request. We verify your identity and cross-check the destination account against the bank or e-wallet holder name on file. If details do not match, we contact you before processing.

We do not share your personal data with third parties for marketing or profiling. We share only what is necessary with payment processors to complete deposits and withdrawals, and with regulatory bodies if legally required. All third parties sign data protection agreements with us.

If we notice unusual login patterns, geographic mismatches or large cash-out requests, we freeze the account and contact you by email or phone to verify ownership. You must confirm your identity and provide additional documentation before we unfreeze the account. This protects your funds from fraud.

Email our Data Protection Officer at [email protected] with details of your concern. Include your account number, the date the issue occurred and any supporting evidence. We investigate within 14 days and respond with our findings and any remedial action taken.

Access and eligibility depends on local law. We maintain detailed transaction records, verify all player identities and retain documentation for 7 years in line with regional requirements. Our payment partners—DANA, OVO, GoPay and QRIS—are licensed financial service providers in Indonesia.

Related Pages

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