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How hoki177 Protects Your Personal Data

At hoki177, your personal data — from account registration details to payment transactions made via DANA, OVO, GoPay, or QRIS — is handled with clear rules about what…

Data encrypted in transitDANA, OVO, GoPay & QRIS transactions logged securelyNo sale of personal data to third partiesAccount data deletion on requestIndonesia-based data handling procedures
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hoki177 How hoki177 Protects Your Personal Data
REACH OUR PRIVACY TEAM

Contact Us About Your Privacy Rights

If you have a question about how your data is stored, want to update incorrect personal details, or need to request deletion of your account data, our privacy support team is available every day. You can reach us through live chat on the hoki177 website, by email at our dedicated privacy address, or through our WhatsApp channel — all operating 07:00 to 23:00 WIB. Agents handling privacy requests in Jakarta and Surabaya-timezone hours are trained specifically on data access and correction procedures.

Team online

Live Chat

Start a live chat session directly on the hoki177 site between 07:00 and 23:00 WIB. A privacy-trained agent will respond within two minutes to data-related queries about your account.

Email Privacy Request

Send a written data access or deletion request to our privacy email address. We acknowledge all emails within 24 hours and resolve most requests within five business days, depending on local law.

WhatsApp Channel

Reach our support team via WhatsApp for faster back-and-forth on account data queries. Available 07:00–23:00 WIB daily, including weekends and public holidays in Indonesia.

DATA HANDLING STANDARDS

Explore How We Handle Your Account Data

We apply specific technical and procedural controls to every category of data we hold.

Encrypted Data Storage

All personal data — including payment references from OVO, GoPay, and QRIS transactions — is stored using AES-256 encryption.

Cookie Policy

We use session cookies to keep you logged in and analytical cookies to understand how you navigate the account area.

Account Security Controls

Your account password is stored as a salted hash — we cannot see it.

Data Retention Schedule

We keep active account data for the duration of your membership.

Third-Party Data Sharing

We share data only with payment processors such as DANA, OVO, GoPay, and QRIS networks strictly to complete your transactions.

Data Correction & Deletion

You can request correction of inaccurate personal details or full deletion of your account data by contacting our privacy team…

Switch Through Common Privacy Questions

These are the questions we hear most often from account holders in Indonesia about how their personal data is collected, stored, and managed on hoki177. If your question is not covered here, our live chat team is available 07:00–23:00 WIB to help you directly.

We collect your name, email address, phone number, and the payment method details you use — such as your DANA, OVO, or GoPay account reference — plus device identifiers and session logs generated during your visits.

No. We do not sell, rent, or trade your personal data to any third party. Data is shared only with payment processors — DANA, OVO, GoPay, QRIS — and only to complete your transactions securely.

Financial transaction records are retained for the minimum period required by applicable Indonesian regulation. Non-financial personal data is deleted once your account closure is confirmed, where local law permits immediate deletion.

Yes. Send a data access request to our privacy email or open a live chat session between 07:00 and 23:00 WIB. We acknowledge requests within 24 hours and aim to deliver your data copy within five business days.

Payment references from QRIS scans and OVO wallet transactions are stored on AES-256 encrypted servers. Access is restricted to authorised staff handling verified account queries, and logs are audited regularly.

We use session cookies for login continuity and analytical cookies to improve the account experience. You can block or delete cookies through your browser settings at any time; this will not lock you out of your account.

Contact our privacy team via live chat or email with the correction you need. Agents verify your identity first, then update the record within five business days. Where local law permits, you may also request full data deletion at that point.

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